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Cues of communication difficulty in telephone interviews

Conrad, Frederick G; Schober, Michael F; Dijkstra, W. (2008). Cues of communication difficulty in telephone interviews. In Lepkowski, James M., Tucker, Clyde, Brick, J. Michael, de Leeuw, E. D., Japec, L., Lavrakas, P., Link, M., Sangster, R. (Ed.), Advances in telephone survey methodology. 212.